Frequently asked questions
How do I buy from the Kontamo online store?
Ordering products from the Kontamo online store is very simple.
See detailed instructions here!
All products can be found here!
What payment options are available?
We offer a wide range of payment options:
- GooglePay
- Credit card
- Bank link (Swedbank, SEB, LHV, Luminor, Coop Pank and Citadele; plus Artea, Revolut, N26 and various Finnish banks)
- Pay next month (from €30) via inbank
- Pay in three instalments (from €75) via inbank
- Hire purchase (from €100) via inbank
- Bank transfer
In addition, via iPhone you can use:
- ApplePay
What should I do if I have placed and paid for my order but did not receive a confirmation email?
If your order confirmation email has not arrived within 5 minutes of paying for the order, please check your spam folder. If you cannot find our email there either, please write to us at info@kontamo.ee so that we can check together whether the order and payment have reached us and whether your contact details were entered correctly.
What should I do if I experienced an unclear technical error while placing or paying for my order?
Please send us an email at info@kontamo.ee so that we can look into it.
NB! For a faster response, please include your order number in the email.
You can also call us on +372 504 4993 → official answering times are Mon and Thu 09:00-11:00
We are a small family business, so we have limited our call answering times, but every customer matters to us, so we always call back at the first opportunity.
Can I also buy Kontamo products in person?
Yes, you can find a selection of our products at our resellers.
NB! Please call ahead to confirm that your desired product is available at the chosen location!
How quickly will I receive my parcel?
Our parcels usually reach the recipient within 1-3 business days.
Our goods are stored and dispatched from the Nordic Fulfillment OÜ warehouse near Tallinn. Our warehouse ships the goods within 1-2 business days. The rest depends on the courier company you have chosen. We will notify you by email once we have packed the goods and handed them over to the courier company.
Our warehouse operates Mon-Fri 8:00-17:00 (except on public holidays and on 23.02, 22.06, 23.12 and 31.12, when a three-hour shortened working day 8:00-14:00 applies by law)
What should I do if I have not received my parcel within 3 business days?
Please contact us at info@kontamo.ee
While most of the time everything runs very automatically and smoothly, occasionally there are issues that need to be resolved separately.
NB! For a faster response, please include your order number in the email.
How much does shipping cost?
Shipping to a parcel machine costs:
SmartPost → 4.52 €
Venipak → 4.88 €
DPD → 5.14 €
Omniva → 5.06 €
Courier costs:
SmartPost → 8.11 €
Venipak → 8.99 €
DPD → 9.99 €
What should I do if the product I ordered was damaged during transport?
First of all, please take photos of the damaged goods and of the packaging (both outer and inner).
Then please send an email with the photos to info@kontamo.ee so that we can resolve the situation pleasantly for you.
NB! For a faster response, please include your order number in the email.
Can I return a product if I changed my mind or feel that the product I ordered does not suit me?
If you have changed your mind, you have the right to return an unopened product within 14 days. In the case of a parcel machine, you can return it in a parcel machine of the same courier company using the door code sent to you.
Otherwise, please send us an email at info@kontamo.ee and we will find the best solution together.
NB! For a faster response, please include your order number in the email.
What should I do if I accidentally ordered the wrong product or want to change my order for another reason?
Please send us an email at info@kontamo.ee and we will find the best and fastest solution together.
NB! For a faster response, please include your order number in the email.
You can also call us on +372 504 4993 → official answering times are Mon and Thu 09:00-11:00
We are a small family business, so we have limited our call answering times, but every customer matters to us, so we always call back at the first opportunity.
Can Kontamo products also be ordered to an address outside Estonia?
Through our online store you can order to Estonia, Latvia, Lithuania and Finland.
For other countries, please write to us at info@kontamo.ee.
How do I use a discount code?
You can add a discount code once you have selected a delivery method in the cart, accepted our terms of use, and clicked the “Continue to checkout” button.
On a computer:
A “Discount code” field opens on the right side of your screen where you can enter it. Please be sure to also click the “Apply” button and check that the discount was applied.
On a phone:
Scroll all the way down and click on “Add discount code”, after which a field opens where you can enter your discount code. Please be sure to also click the “Apply” button and check that the discount was applied.
*Discount codes are valid only on full-price products (including bundles).