Terms of service

GENERAL TERMS AND ORDERING CONDITIONS OF THE KONTAMO.EE ONLINE STORE

These general terms and ordering conditions (hereinafter the Terms) of the Kontamo OÜ (hereinafter the Seller) online store apply to all persons (hereinafter the Buyer/Customer/Consumer) who use the www.kontamo.ee online store (hereinafter the online store), order goods and services from the online store (hereinafter the goods), including by concluding a purchase and sale contract for buying goods from the online store (hereinafter the sales contract) and/or a cooperation agreement (concluded with resellers).

By accepting the Terms, the Buyer confirms that they have read the terms of the sales contract, agree to them and will comply with them.

PURCHASE GUIDE

You do not need to register as a regular customer (log in and create an account) to make a purchase. You can also buy as a guest, but delivery details must be entered on the order. When using the parcel locker service, the most important thing is to enter the mobile phone number you use daily. Please enter a delivery address if you wish to have the goods delivered to your nearest post office or to your home by courier.

By making a purchase, the Buyer confirms and consents that they have read, reviewed and agreed to the general terms and ordering conditions of the online store.

The prices of products sold in the online store are indicated next to the products. A delivery fee is added to the price. The price and availability of goods may change at any time without notice. If the Buyer has placed an order before a price change, the price valid at the time of the order applies.

The delivery fee depends on the Buyer's location and the delivery method. The delivery fee is shown to the Buyer when placing the order.

The Seller has the right to withdraw from a sales contract concluded through the online store and not hand over the ordered goods or provide the service in the following cases: the goods are out of stock; the price or characteristics of the goods have been displayed incorrectly in the online store due to a system error.

PLACING AN ORDER, PAYMENT AND DELIVERY

To order goods, add the desired products to the cart. To place the order, fill in the required data fields and choose a suitable delivery method. The amount payable is then displayed on the screen, which can be paid via bank link or another payment solution. We accept payments only in euros (EUR), which means that all transactions are settled in euros and the purchase amount is also debited from the Buyer's account in euros. The sales contract enters into force upon receipt of the payable amount in the Seller's bank account. After payment, the online store sends the Buyer an order confirmation and/or invoice. If the ordered goods cannot be delivered because they are out of stock or for another reason, the Buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded without delay, but no later than within 14 days of sending the notice.

The shipping costs of the goods are borne by the Buyer and the relevant price information is displayed next to the delivery method. Domestic shipments within Estonia generally reach the destination specified by the Buyer within 3–7 business days of the sales contract entering into force. The goods are delivered to the delivery address entered by the Buyer in the order. The Buyer is notified of the delivery via the contact details provided when placing the order. Please check the accuracy of the contact details provided when placing the order to avoid delays and misunderstandings in the delivery of products. The Seller and the courier company are not liable for delays and misunderstandings in delivery if the delay or misunderstanding is due to the inaccuracy or incorrectness of the data provided by the Buyer when placing the order.

In the case of damaged packaging, the Buyer may refuse to accept the shipment and/or notify us immediately by email at sales@kontamo.ee or by phone at +372 5044993.

If the Buyer does not collect the goods within 7 (seven) days of the agreed date of receipt, the Buyer is deemed to have breached the sales contract and to not want the goods. The Seller has the right to unilaterally withdraw from the sales contract and claim compensation for damages (for example, storage costs) and to offset the damage incurred by the Seller against the amounts prepaid by the Buyer.