Privacy policy

DATA PROTECTION AND PROCESSING PRINCIPLES (IN ACCORDANCE WITH THE GDPR)

Kontamo OÜ (the Seller) cares about protecting the privacy of its customers. In this privacy policy we describe how we use and store your personal data — and for what purposes.

We use your personal data to:

Manage your purchases with us, as well as your account if you have created one — for example, to enable you to use the features that come with creating an account, and to make our communications and offers as relevant and interesting as possible. This means that the emails, (SMS messages) and postal mail you receive are based on your purchase history and the products you have shown interest in.

What rights do you have to influence how we process your personal data?

Under the GDPR you have several rights, including the right to object to the use of your data for marketing purposes.

Who is responsible for processing your personal data?

Your personal data is processed by us, Kontamo OÜ (reg. no. 14241747) (hereinafter "Kontamo").

Your privacy is important to us. In this policy we inform you how we process your personal data when you buy from us, visit our website, identify yourself, create and use an account, and when you receive newsletters, (text messages), mailings, information or other promotional materials from us.

If you have questions about how your personal data is processed, or if you wish to contact us regarding your rights, please get in touch — you can reach us simply by writing to sales@kontamo.ee. Our postal address is Kontamo OÜ, Liimi 1, 10621 Tallinn. To reach us by phone, call +372 5044993.

How do we process your personal data?

In summary, we process your data for the following purposes:

  • to manage your purchases when you buy from us;
  • to manage your account if you have chosen to create one (e.g. to benefit from the advantages that come with creating an account);
  • to send you promotional materials by email and post;
  • to prepare special offers and offers relevant to you based on your purchase history and the products you have shown interest in (e.g. by clicking in our newsletter);
  • to comply with applicable laws and regulations; and
  • to provide website features that make it as easy as possible to use.

How do we protect your personal data?

We and our partners have implemented a range of organisational and technical measures to protect your personal data. We actively work to ensure compliance with the requirements of the EU General Data Protection Regulation. We have several IT systems and functions that help us protect your personal data against unlawful and unauthorised processing. In addition, we have internal procedures ensuring that your personal data cannot be accessed by those who do not need it.

Do you have to provide us with your personal data, and what happens if you do not?

In order for us to provide you with certain services and for a contract (purchase order) to be concluded with Kontamo, it is necessary for you to provide us with certain personal data. If you do not provide us with the personal data we need to perform your contract, we may not be able to deliver goods to you.

If you do not provide us with the information required for processing that we carry out based on your consent, we cannot process your personal data for that purpose. Your consent is needed, for example, if you wish to continue receiving newsletters, (text messages) and mailings containing information and offers intended for you for a longer period than the one we inform you about.

Who has access to your personal data?

Your personal data is treated as source data only within Kontamo. Your personal data may be shared outside Kontamo where this is necessary to perform the contract (purchase order) concluded with you and where we need help with matters outside our core competences, enabling us to offer you our products.

Here we provide more detail on how we share your personal data:

  • So that we can sell the goods you wish to buy, we share your personal data with our suppliers (e.g. Maksekeskus) who provide your chosen payment method. Depending on the payment method you choose, exactly which data the suppliers process and how they do so may vary.
  • We share your personal data with our transport service provider in order to deliver the products you have purchased, or so that you can cancel, return or exchange products. We do this to ensure the transport provider can complete the delivery and send you information so that you can receive your products.
  • We share your purchase history with a company we use to analyse how we can improve our service and our offers to customers.
  • If you do not pay on time, we share your personal data with a company we use for debt collection.
  • We share your personal data in order to send promotional materials via the printing and delivery service providers we use.
  • Mailchimp
  • Facebook
  • Instagram
  • Google Analytics
  • Accounting software
  • Warehouse and customer management software

How do we collect your personal data?

The online store has the right to use personal data for advertising, newsletters, customer communication and other information sent to the consumer, in order, among other things, to improve and promote its services, deliver orders or perform other contractual obligations. The online store may also transfer the consumer's personal data to a logistics partner for the delivery of goods.

Electronic personal data is used for direct mailing only if the consumer has given separate consent for this. The consumer has the right at any time to prohibit the collection and use of their personal data, except where this is necessary for the performance of a claim arising from the contract, including delivery of goods. Encrypted data communication with banks when paying for purchases ensures the security of the consumer's personal banking credentials, and the online store has no access to them.

We collect personal data mainly in the following ways:

  • You visit our website;
  • You join our newsletter;
  • You make a purchase on our site and fill in the order form;
  • You register as a user on our website;
  • You order marketing material through our website (videos, e-books or similar);
  • You write to us by email or via the contact form on the website.

When collecting data, we follow the principle of minimality, i.e. we collect only the data necessary to achieve the purpose.

How long is data retained?

Customer who has made a purchase on the website — data is retained:

  • for up to seven years in accordance with accounting legislation;
  • until the products have been delivered to you;
  • until payments for the products have been received in full.

To send newsletters, personalise advertising and deliver other marketing materials — for up to 36 months after the purchase and consent to data transfer.

Registered or unregistered customer who has added a product to the cart on the website but not completed the purchase — 3 days.

Security

Kontamo applies all reasonable measures to protect the personal data it processes. Access to modify and process personal data is restricted to authorised persons only, and the personal data of all website visitors is treated as confidential information.

Kontamo also shares your personal data with selected external IT companies that we use, but only to the extent necessary for those suppliers to fulfil their obligations to us.

If you would like more information about which companies or institutions we share personal data with, you can always contact us.

Do we transfer personal data outside the EU/EEA?

As a rule, Kontamo processes your personal data within the EU/EEA, but in certain cases we may use suppliers outside the EU/EEA. If we transfer personal data outside the EU/EEA, we do so only where the transfer is supported in accordance with the EU General Data Protection Regulation.

What rights do you have to influence how we process your personal data?

In accordance with the EU General Data Protection Regulation, you have several rights in relation to the processing of your personal data. Your rights and what they include are described below. To exercise your rights, contact us (see contact details above).

Withdrawal of consent

If we process your personal data on the basis of your consent, you have the right at any time to withdraw the consent you gave for the processing of your personal data, in whole or in part. Withdrawal of consent applies from the day it is withdrawn.

Right of access

You have the right to receive confirmation of whether your personal data is being processed and to access information on how it is processed, e.g. the purpose of processing and the categories of personal data processed. You also have the right to receive a copy of the personal data being processed.

Right to rectification

You have the right to request the correction of inaccurate personal data without undue delay and the completion of incomplete personal data.

Right to erasure (the "right to be forgotten")

You have the right to request the deletion of personal data if

  • the personal data is no longer needed for the purpose for which it was collected or otherwise processed;
  • you withdraw the consent on which the processing is based and there is no other legal basis for processing the personal data;
  • you object to the processing of the personal data, provided we have no legitimate grounds for continuing the processing that outweigh your legitimate grounds for it not to continue;
  • the personal data has been processed unlawfully; or
  • the personal data must be deleted in order to comply with a legal obligation applicable to us.

Kontamo will delete your personal data at your request, provided we have no obligation to retain the personal data in accordance with the EU General Data Protection Regulation or other legislation.

Right to restriction of processing

You have the right to request the restriction of the processing of personal data if

  • you contest the accuracy of the data (only for a period enabling us to verify it);
  • the processing is unlawful and you request the restriction of access to the data instead of deletion;
  • we no longer need the personal data, but you need it for the establishment or defence of legal claims; or
  • you have objected to the processing, pending the balancing of interests.

Right to object to processing

You have the right to object to the processing of your personal data that is based on a balancing of interests — including profiling. This does not apply if we have compelling reasons for the processing that outweigh your interests, rights and freedoms, or if the purpose is the establishment, exercise or defence of legal claims.

You have the right to object to the processing of your personal data for the purpose of sending promotional materials, including profiling to the extent that it relates to direct marketing. If you object to promotional materials and/or profiling, your personal data may no longer be used for that purpose.

Right to lodge a complaint

You have the right to lodge a complaint with the competent supervisory authority (without prejudice to any other administrative or judicial remedies). Such a complaint is lodged with the supervisory authority located in the EU/EEA member state of your permanent residence or place of work, or where the alleged infringement of applicable data protection laws and regulations took place.

Right to data portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and the right to transmit it to another data controller (data portability), if

  • the processing is based on your consent or a contract;
  • the processing is carried out by automated means.

You have the right to request that personal data be transferred directly from us to another data controller, where technically feasible.

Data communication between the Buyer and the banks and the card payment centre is encrypted, ensuring the security of the Buyer's personal and banking data. Payment takes place outside the online store environment, in the secure payment environment of the relevant bank or service provider. Kontamo has no access to the Buyer's bank and credit card details.

RIGHT OF WITHDRAWAL AND CLAIMS

After receiving the goods, the Buyer (consumer) has the right to withdraw from the sales contract concluded in the online store within 14 days. If the Buyer does not return the goods within 14 days of submitting the withdrawal notice, the Seller has the right not to accept the withdrawal. The right of withdrawal does not apply if the Buyer is a legal entity (reseller).

To use the 14-day right of return, the ordered goods must not be used in any way other than is necessary to verify the nature, characteristics and functioning of the goods, in the same way as would be permitted for testing the goods in a physical store. Upon withdrawal from the sales contract, the goods and packaging must be unused and complete. The goods must be in their original packaging with the original invoice and all markings. The goods must not have been used. Upon withdrawal, all gifts and other added value arising from the sales contract must also be returned. If used or incomplete goods are returned, the Seller has the right not to accept the Buyer's withdrawal notice or to offset the cost of the decrease in the value of the goods against the purchase amount refundable to the Buyer. The Seller also has the right, if gifts and other added value are not returned, to offset their value at the current retail price.

The Buyer has the right to cancel their order after paying for the goods but before the goods are delivered, without additional cost. To cancel the sales contract/order, a corresponding notice with the order/invoice number must be sent to tellimus@kontamo.ee. A confirmation of the cancellation of the sales contract will be sent.

The money for returned goods is transferred to the Buyer's bank account at the earliest opportunity, but no later than within 14 days of the goods reaching the Seller. We also refund the shipping costs of the goods. Amounts paid by bank link or transfer are refunded to the account from which the payment was received. If the Buyer has expressly chosen a delivery method different from the cheapest usual delivery method offered by the online store, the online store is not required to refund the consumer the cost exceeding the cost of the usual delivery method. The costs of returning the goods are borne by the Buyer, except where the reason for the return is that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).

If the goods to be returned have been opened or damaged in any other way, the goods are not eligible for return and are considered used.

All products are subject to the claim period under § 218 of the Estonian Law of Obligations Act. The invoice/purchase invoice serves as proof for returns. The right to submit a claim does not apply if the defect in the goods is caused by incorrect use or damage to the product. The Seller is liable for the non-conformity or defect of goods sold to the Buyer (consumer) that existed at the time the goods were handed over and that becomes apparent within two years of handing the goods over to the Buyer. During the first six months from handing the goods over to the consumer, it is presumed that the defect existed at the time of handover. Rebutting this presumption is the Seller's obligation. Upon discovery of a defect, the consumer has the right to contact the Seller within two months at the latest, by emailing tellimus@kontamo.ee or calling +372 5044993. The Seller is not liable for defects that have arisen after the goods were handed over to the consumer. If goods purchased from the online store have defects for which the Seller is liable, the Seller will replace the defective goods. If the goods cannot be replaced, the Seller will refund the Buyer all fees associated with the sales contract. The Seller will respond to a consumer complaint in writing or in a format that can be reproduced in writing within 15 days.

DISPUTE RESOLUTION

If the consumer has complaints about the online store, they should be sent by email to sales@kontamo.ee or by calling +372 5044993. If the consumer and the Seller cannot resolve the dispute by agreement, the consumer may turn to the Consumer Disputes Committee. The procedural rules and application form are available here: https://www.tarbijakaitseamet.ee/et/tarbijavaidluste-komisjon. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the Buyer and the Seller. The review of the Buyer's complaint by the committee is free of charge.